Tuesday 20 February 2024

Air Canada found liable for chatbot’s bad advice on plane tickets

CBC Vancouver has the story.

CBC/Radio-Canada is a Canadian public broadcast service.

Air Canada has been found liable for a chatbot's bad advice on plane tickets. The airline claimed that the chatbot was responsible for its own actions. However, as Jason Proctor reports, the B.C. The Civil Resolution Tribunal didn't buy that argument, and has ordered Air Canada to compensate a passenger.

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